The following questions and answers are discussed:
Will there any communication from Waste Connections before January 1, 2022?
Yes. Beginning the week of November 1, 2021, Waste Connections will be mailing to residents an introductory post card. IF YOU DO NOT RECEIVE THIS CARD BY THE END OF THE SECOND WEEK OF NOVEMBER, YOU SHOULD CONTACT THE COMPANY AT 337-873-3982 TO INSURE THAT YOUR ADDRESS IS IN THE COMPANY’S SERVICE AND BILLING SYSTEM.
Although the post card advises the recipient that the Parish’s website has information regarding routes and service days, that information will not be available until December.
Why did the Parish select Waste Connections?
Waste Connections is the third largest waste disposal company in the Country, has a well-staffed call-center to address issues, is experienced in billing and collections, and has its own transfer station and landfill in the area. Those facilities and its administrative office are located less than one mile off I-10 at the Duson-Mire Exit. Moreover, the company has serviced many of our neighboring Parishes without major complaints.
What specific services will be offered?
– Curbside household waste collection once per week
– Bulky waste (yard waste and white goods) twice per month
– Two containers
– An annual Hazardous Waste Collection Day
Will there be curbside recycling?
No. A functionable recycling program is not feasible. However, there will be 4 recycling centers located throughout the Parish. This system has worked well in neighboring Parishes.
When will we receive our Waste Connection containers?
Waste Connections will collect from the containers of the current provider. In due course, placards will be placed on all of the Pelican containers over the Pelican name and reflecting the name “Waste Connections.”
What will happen with the Pelican Recycling Container?
Waste Connections will service that container. You are free to dispose of the household waste in it. All your Pelican containers will be serviced for household waste.
What if one’s Pelican container is damaged?
In such an instance, one need only contact Waste Connections and a new 94-gallon container will be delivered.
Will the service days remain the same?
Waste Connections is diligently attempting to keep the same service days. However, the focus is only manageable routes so that there are no missed services. Therefore, there will likely be some changes in the collection days. The final routes and service days will be posted by mid-December.
What type of trucks will be used to collect?
Except for bulky waste collection, Waste Connections will utilize only automated equipment. As such, the handle and wheels of the container should face the residence. Also, each container should be at least three feet apart and three feet from any sort of obstruction such as a mailbox. Finally, all carts should be no more than 5 feet from the street.
Automated collection is much faster, cleaner, and safer than manual collection with hoppers. Indeed, your container will be replaced after collection in its exact spot where it was originally placed.
Will there still be bulk pick-up?
Yes, twice per month pursuant to a regular schedule. There will be a zone pick-up schedule and the precise schedules will be published by mid-December.
Is it true that there will be an app which residents can download?
Yes. The app can be downloaded under the name “WasteConnect.” From the app a customer can check his or her service day, receive alerts if a fortuitous event causes an unexpected disruption in service, and to pay your service and/or sign-up for auto pay.
What will be the cost of the services?
The cost will be $23.10 per month per household in upper St. Martin and $24.10 per month for lower St. Martin. All billing will be quarterly.
When will the first billing be mailed?
The first bill will be mailed on December 1, 2021, and will cover the period of January, February, and March of 2022. The bill must be paid on or before January 15, 2022. If not, services for the customer will be suspended until payment is received. There will be no sticker program, nor will customers be allowed to accumulate bills for several quarters before being contacted.
How does one sign-up for services?
Residents may enroll at our website, wcicustomer.com. Simply follow the online bill pay prompts to enroll. Options will include: Make payments, set-up recurring payments, go paperless, and numerous other options.
What has Waste Connections done to insure proper billing?
Several steps have been adopted. Waste Connections personnel have secured billing records from the current provider as well as from all the water companies in the Parish. Moreover, route developers have and are continuing to literally drive throughout the entire Parish making notes about questionable addresses/residences.
Also, beginning in November, Waste Connections will be mailing an informational card introducing itself and setting forth certain basic information. If by mid-November, a card has not been received, the customer should contact Waste Connections and so advise to insure EVERY residence is served AND PROPERLY billed.
Who will a customer contact in the event of collection problems?
Waste Connections sponsors a well-staffed call center specifically trained to promptly address issues. Also, all our trucks are equipped with electronic equipment that will enable the drivers of trucks to receive complaints immediately upon Waste Connections being informed of an issue.